Jewellery is delicate and we understand it can get broken in certain situations. Because of this we are introducing our repair service. If your piece is broken you can message us within 6 months of purchase. We will happily try and repair the piece for you free of charge.
Terms and Conditions:
1. A broken piece is deemed as a break to the solder joints that hold the piece together
2. We will repair the item free of charge. Delivery and return will be paid for by the customer
3. Lost gems/crystals are not covered by this policy. We do sell these individually, message us on Instagram to discuss what is needed and price.
4. If you are over the 6 months guarantee, we can still repair but there will be a service charge depending on the size of the piece.
5. if we cant repair your piece due to the piece not being able to be repaired. we will send the item back to you or discuss options
Lots of Love,
Luke and the DraggedOut Team